Frequently Asked Questions
Everything you need to know about our artisanal treats.
How do you ensure chocolates don't melt during shipping?
We use specialized thermal packaging and non-toxic cold packs for all orders during warmer months or when shipping to hot climates to ensure your chocolate arrives in perfect condition.
Do you offer vegan or dairy-free options?
Yes, we have a curated selection of dark chocolates and plant-based truffles. Please check the 'Vegan Collection' section on our website for all available options.
What is the shelf life of your artisanal truffles?
Because we use fresh cream and no artificial preservatives, our truffles are best enjoyed within 3 to 4 weeks of delivery. Bars and solid chocolates typically last up to 6 months.
Are your products safe for those with nut allergies?
While we offer products without nuts, all of our chocolates are handcrafted in a facility that processes peanuts and tree nuts. We cannot guarantee a 100% nut-free environment.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.