Returns & Exchanges
Due to the perishable nature of our gourmet cocoa products, we strive to ensure every order arrives in perfect condition. If your chocolate is damaged or incorrect upon arrival, please contact us within 48 hours for a replacement or store credit.
Inspect Your Order
Upon delivery, carefully check your package for any signs of heat damage or structural compromise to the chocolates.
Document the Issue
Take clear photographs of the damaged items and the shipping packaging to help our quality control team assess the situation.
Contact Support
Email our customer care team at [email protected] with your order number and the photos attached.
Resolution Process
Once verified, we will initiate a priority shipment of your replacement treats or issue a full store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing